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Online Bookings

Terms & Conditions

Please read our conditions to ensure you are familiar with the system:

  1. This facility caters for the period from 21 April 2014 to 31 March 2015.
  2. All new reservations made online will require immediate and full payment by credit card. If this is not possible, please use one of the alternative booking methods.
  3. The availability information is updated real-time (unless interrupted by technical difficulties) between our reservation system and the website. As SANParks accept reservations on a first-come-first-served basis we cannot guarantee that accommodation clients saw as available online will still be available by the time a reservation is attempted.
  4. A community levy of 1% will be added to the cost of all accommodation and activity reservations arriving on or after the 1st of June 2012.
  5. Downgrading (reducing the total value) of a reservation made here could result in modification fees. These are calculated on the difference between the reservation cost before and after the changes were made. Downgrading:
    • 6 days or less prior to arrival (or after arrival) will result in a 100% modification fee
    • 7 to 14 days before arrival will result in a 50% modification fee
    • 15 to 30 days before arrival will result in a 25% modification fee.
  6. Cancelling a reservation made here could result in cancellation fees. These are calculated on the total value of the reservation that was cancelled. Cancelling:
    • 6 days or less prior to arrival (or not arriving at all) will result in a 100% cancellation fee
    • 7 to 14 days before arrival will result in a 50% cancellation fee
    • 15 to 30 days before arrival will result in a 25% cancellation fee.
  7. Guests may consider postponing a reservation (at same or higher cost and subject to availability) as alternative to cancellation. Guests will be required to pay in the difference should reservation cost increase as a result and if reservation cost decreases the booking will be subject to the rules that apply for downgrading a reservation (see above). Note that any subsequent cancellation or downgrading will consider the initial reservation arrival date to calculate modification or cancellation charges.
  8. Modification and cancellation charges may be levied on any reservations amended or cancelled online, irrespective of the channel through which the reservations were originally made, subject to SANParks' conditions for the acceptance of reservations.
  9. To make use of sleeper couches or stretchers provided for children in certain units, please use one of the alternative booking methods.
  10. For activities, please use one of the alternative booking methods.
  11. To book for Wilderness trails, please contact the Wilderness trails reservations office.
  12. To book Kruger National Park Day Visit Permits, please use on the alternative booking methods.
  13. All visitors to the Parks pay a Daily Conservation Fee when entering the Parks. These Conservation Fees vary from park to park.
  14. All online reservations will receive a 5% discount on bookings for accommodation and camping, unless specific promotional or seasonal discounts advertised explicitly as being available to online reservations, are announced, in which case the latter will apply.
  15. South African Senior Citizens who would like to make use of specially reduced pensioner Senior Citizen rates, have to use one of the alternative booking methods to make or amend their reservations.
  16. The reservation is only guaranteed once you've received a confirmation e-mail from SANParks reservations.
  17. Wheelchair Friendly units are kept on reserve to avoid their booking by guests who don’t require their adapted facilities, so we are unable to put this function online until less than one month prior to occupation. Please contact reservations.
  18. SANParks retains the right to change any tariffs, services or rules without prior notification.
  19. Our online reservations system makes use of, and requires, JavaScript and Cookie technologies.
  20. Resort Availability is reconciled on a daily basis. This process starts at midnight (South African time) and runs for approximately 2 hours. This results in the booking system being down between 00h00 am and 02h00 am SAST.
  21. Guests entering national parks will be required to sign a document indemnifying SANParks against any claim, action, judgment, costs and /or expenses which may be made against SANParks.
  22. Please be sure to read our Privacy Policy.